1300 663 664
FAQs
1. I can't connect to the internet, can you help?
Info Link IT is a website hosting company, not an Internet Service Provider (ISP). Connection to the internet is controlled by your ISP so you will need to call them to restore your internet access. If you can connect to the internet, but cannot view your web site, see #4.
2. I can't send email, can you help?
If you can receive emails but cannot send them, your outgoing mail server setting is the problem. The outgoing mail server should be set as per your ISP's instructions. We suggest you call your ISP to gain this information. For further email instructions please see #5
If you are a Telstra Bigpond broadband user, your outgoing mail server will be mail-hub.bigpond.net.au or mail.bigpond.com
3. I can't receive email, can you help?
If you can send emails but can not receive them, your incoming mail server setting is the problem. If your website is hosted by Info Link IT, the incoming mail server should be set to "mail.yourdomain.com" (i.e. mail.infolinkit.com.au).
4. I can't see my website but I can view other sites on the internet.
If you are able to browse the internet but can not view your website, please consider the following:
- Refresh the page you are trying to view by either clicking the green refresh button on your Internet Explorer toolbar, or pressing the F5 key on your keyboard.
- Try restarting your computer
- Have you paid your account up to date?
- Has your domain name expired?
- Is your ISP showing you old zone file records
Please contact Info Link IT if you still have a problem.
5. How do I add an email account?
To add an email account to your Mail Program, click here to download instructions
6. How do I view the statistics for visitors to my web site?
This is standard service that comes with all hosting packages at Info Link IT. To view statistics go to http://www.yourdomain.com/stats . The username and password was supplied via email when hosting first commenced. If you have lost this email or would like a report emailed to you, contact support at support@infolinkit.com.au
7. How can I get changes made to my web site?
Changes will only be processed when the Info Link IT Work request form has been completed, signed and faxed to the Info Link IT office on 1300 663 664. If you do not have access to a fax machine, changes can be emailed to changes@infolinkit.com.au
8. I have account enquiries, who do I talk to?
All account enquiries are handled from a different office and should either be emailed to accounts@infolinkit.com.au
9. I am receiving lots of spam, how can I stop this?
Although Info Link IT servers contain Spam Assassin to combat spam, not all spam emails can be filtered from your email accounts. Email support@infolinkit.com.au to request custom spam filters be set on your hosting account.
10. I want to switch my website hosting to Info Link IT, how do I do this?
The following information is needed to host your website with Info Link IT:
- a copy of your website
- domain access or the registry key to your domain
- any special server requirements your website may require
Once this has been established, Info Link IT will be able to transfer your domain, delegate your website and set up your new hosting account and emails.
11. I need to transfer my domain away from Info Link IT, how do I do this?
Info Link IT is co-operative in these instances, but it is not Info Link IT's responsibility to transfer domains away from Info Link IT. The new host of your site is responsible for this and must issue a transfer domain request though their domain registrar before any action will be taken to complete these requests.
12. I want to transfer hosting away from Info Link IT, how do I do this?
Transferring hosting away from Info Link IT requires a signed cancellation letter from the Managing Director of the Company. Billing will continue until this letter is received by Info Link IT. If you do not receive a letter of confirmation confirming your decision cancel your hosting, it is your responsibility to contact accounts@infolinkit.com.au to ensure billing has ceased. It is your new hosts responsibly to take all actions to move your site away.
